Refund & Cancellation Policy

Overview

At PETWAY TRANSIT, we are committed to providing reliable and professional pet transportation services. We understand that travel plans may occasionally change, and this policy outlines the conditions for cancellations, rescheduling, and applicable refunds.

By booking our services, customers agree to the terms outlined below.

Booking Confirmation

All transportation bookings are considered confirmed only after:

  • Required documentation has been submitted
  • Payment has been successfully processed
  • Transportation schedules have been approved by our logistics team

PETWAY TRANSIT reserves the right to decline or reschedule bookings that do not meet transport requirements or safety standards.

Cancellation Policy

Customer-Initiated Cancellations

More Than 7 Days Before Scheduled Transport

Customers may request cancellation before transport preparation begins. Eligible refunds may be processed after administrative and reservation costs are deducted.

Within 7 Days of Scheduled Transport

Cancellations made close to the scheduled transport date may result in partial refunds due to operational planning, carrier reservations, and logistics coordination already completed.

Within 48 Hours of Scheduled Transport

Cancellations requested within 48 hours of departure or pickup may not qualify for refunds due to finalized travel arrangements and allocated transport resources.

Non-Refundable Situations

Refunds may not be issued under the following circumstances:

  • Incomplete or inaccurate travel documentation provided by the customer
  • Failure to meet vaccination or health requirements
  • Missed pickup or delivery appointments caused by the customer
  • Government restrictions, customs delays, or airline regulations outside our control
  • Last-minute cancellations after transportation arrangements have been finalized

Rescheduling Policy

Customers may request transport rescheduling subject to:

  • Carrier and route availability
  • Updated travel requirements
  • Additional operational or scheduling costs if applicable

Our team will make reasonable efforts to accommodate schedule adjustments whenever possible.

Service Interruptions

In rare situations involving weather conditions, airline disruptions, government restrictions, or operational safety concerns, transportation schedules may be delayed or adjusted to protect the wellbeing of pets and ensure safe delivery.

PETWAY TRANSIT will communicate updates promptly and coordinate revised arrangements where necessary.

Refund Processing

Approved refunds are processed using the original payment method whenever possible.

Refund timelines may vary depending on:

  • Payment providers
  • Banking institutions
  • International transaction processing times

Administrative processing periods may apply before refunds are completed.

Customer Responsibility

Customers are responsible for:

  • Providing accurate transport and contact information
  • Meeting all pet travel and health requirements
  • Ensuring pets are prepared appropriately for transportation
  • Reviewing all booking details before confirmation

Failure to comply with transport requirements may affect eligibility for cancellations or refunds.

Policy Updates

PETWAY TRANSIT reserves the right to modify or update this Refund & Cancellation Policy at any time to reflect operational, legal, or regulatory changes.

Updated policies become effective immediately upon publication on the website.

Closing Statement

Our goal is to provide transparent, fair, and professional service while prioritizing the safety and wellbeing of every pet entrusted to our care.