Terms & Conditions
Introduction
Welcome to PETWAY TRANSIT. These Terms & Conditions govern the use of our website, services, and pet transportation solutions. By accessing our website or booking our services, you agree to comply with and be bound by these terms.
Please review this agreement carefully before using our services.
Services Provided
PETWAY TRANSIT offers domestic and international pet transportation, relocation coordination, courier logistics, and related support services for pet owners, breeders, and organizations.
All services are subject to availability, transportation regulations, and operational requirements.
Eligibility
By using our services, customers confirm that:
- They are legally authorized to arrange transportation for the pet
- All information submitted is accurate and complete
- The pet meets required travel, vaccination, and health standards
- They agree to comply with all applicable laws and transportation regulations
Booking & Payment
Booking Confirmation
Bookings are confirmed only after:
- Required documents are submitted
- Payment has been completed
- Transportation arrangements are approved by our logistics team
Pricing
Service fees may vary depending on:
- Travel distance
- Transportation method
- Pet size and breed
- Destination requirements
- Additional logistics services requested
Prices are subject to change until final booking confirmation is issued.
Customer Responsibilities
Customers are responsible for:
- Providing accurate booking information
- Ensuring pets meet health and vaccination requirements
- Supplying valid travel documentation
- Preparing pets appropriately for transport
- Complying with import/export regulations where applicable
Failure to meet these responsibilities may result in delays, denied transportation, or additional charges.
Pet Health & Safety
For the safety of all animals during transport:
- Pets must be medically fit for travel
- Aggressive or high-risk animals may require additional review
- Sedation is not recommended unless approved by a licensed veterinarian
- PETWAY TRANSIT reserves the right to refuse transportation if safety concerns arise
Our priority is the safe and humane treatment of all pets throughout the transportation process.
Transportation & Delivery
Estimated transport schedules are provided in good faith; however, delays may occur due to:
- Weather conditions
- Airline scheduling changes
- Customs inspections
- Government restrictions
- Operational or safety-related circumstances
PETWAY TRANSIT is not responsible for delays caused by factors outside reasonable operational control.
Limitation of Liability
While PETWAY TRANSIT takes every reasonable precaution to ensure safe transportation, customers acknowledge that pet travel may involve circumstances beyond our direct control.
We shall not be held liable for:
- Delays caused by third-party carriers or authorities
- Health complications unrelated to negligence
- Documentation errors provided by customers
- Losses resulting from regulatory or customs actions
- Indirect or consequential damages arising from service interruptions
Liability, where applicable, shall be limited to the amount paid for the transportation service.
Cancellations & Refunds
Cancellation and refund requests are subject to our Refund & Cancellation Policy. Refund eligibility may vary depending on the stage of transport preparation and operational costs already incurred.
Website Usage
Users agree not to:
- Misuse the website or submit false information
- Attempt unauthorized access to systems or accounts
- Upload harmful or malicious content
- Use the website for unlawful purposes
PETWAY TRANSIT reserves the right to restrict access or terminate services for violations of these terms.
Intellectual Property
All website content including branding, logos, graphics, text, and design elements are the property of PETWAY TRANSIT and may not be copied, reproduced, or distributed without written permission.
Privacy
Customer information submitted through our website is handled according to our Privacy Policy and used solely for operational, booking, and service-related purposes.
Policy Updates
PETWAY TRANSIT reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website or services after updates constitutes acceptance of the revised terms.
Governing Agreement
By using our website and services, customers acknowledge that they have read, understood, and agreed to these Terms & Conditions.
Closing Statement
PETWAY TRANSIT is committed to delivering professional, safe, and reliable pet transportation services while maintaining transparency, operational integrity, and customer trust.